UK Claims Lawyers understand things do not always run smoothly. Should you ever have a complaint about our service at any stage of your claim then please do not hesitate to contact us. 

You can make a complaint in writing, by Email or by telephone.

1.Your complaint can be made in writing to UK Claims Lawyers, 8 Cupstone Close, Keighley, BD20 5JA. By email: info@ukclaimslawyers.com or by telephone: 0800 779 7770 or 07407 224 420 (to speak to a Director of UK Claims Lawyers).

2. We will acknowledge your complaint within three working days of receipt. We will record your complaint in our central complaints register and open a new file for your complaint. We will also inform you of the person who will be dealing with your complaint. Wherever possible the person who deals with your complaint will not have been directly involved in the matter and the person will have direct authority to settle your complaint.

4. Within four weeks of receiving a complaint, we will send you either;
a) a final response which remedies the complaint; or
b) a further explanation. This will detail why we cannot resolve the complaint and outline when we will be in touch with you again.

5. Within eight weeks of receiving a complaint, we will send you either;
a) a final response, which remedies the complaint; or
b) a response which explains why we are still not in a position to make a final determination. At this stage we will detail the reasons for the further delays and provide details of when we expect to resolve your complaint.

6. If a complaint is upheld and we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible. Appropriate redress will not always involve financial redress.

7. We have the right to decline a complaint that is made more than 6 months after you became aware of the cause of the complaint. We will however notify you of this in writing and in appropriate cases at our discretion deal with your complaint as above.

8. If you are not satisfied with our response, or if a complaint is not settled after eight weeks then you may refer your complaint to the;

Claims Management Regulator
PO Box 7824
Burton on Trent
Staffordshire
DE14 9DP

Email: info@claimsregulation.gov.uk
Tel: 0845 4506858

9. The Claims Management Regulator can review how the complaint was handled and suggest how to proceed. Please note however the Claims Management Regulator cannot determine the outcome of the complaint or award compensation.